Cancellation after automatic renewal

[martinad75822378]

Hey there,

 My subscription for adobe effects renewed automatically after one year. I thought that after the one year term I'll be able to cancel at any time. It turns out I have to pay penalties now to cancel the subscription. This can't be right. 

[LinSims · Accepted solution]

What the subscription terms say is that after the first year, you don't have to renew the subscription. Unfortunately, that means you have to remember to CANCEL it in its last month, because otherwise it auto-renews. And yes, Adobe will charge a cancellation fee if you try to cancel after renewal.

If the renewal was very recent, you can try talking to customer service. Sometimes they'll waive the fee, especially if it's only been a few days. This is up to the individual CSR's discretion and there's no guarantee they'll do that.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

[kglad]

the contract terms have changed over time.  there was a time when you could cancel an annual contract, at any time after renewal, without penalty exactly as you stated.

however, that's no longer what i see, https://www.adobe.com/legal/subscription-terms.html

in any case, contact adobe support per @LinSims and let them know when you subscribed, you understood cancellation after the initial year to be allowed at any time without penalty.  please let use know the outcome.