Been subscribing since July 2020. I now want to cancel my plan, and I can't without paying a ridiculus fee. My one year subscription should be over by now? I also dislike the fact that I cannot talk to an actual person..
A subscription AUTOMATICALLY renews if you do not cancel during the final month of your annual contract
This space is provided by Adobe, but this is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support, not other users Help Center https://helpx.adobe.com/support.html is a good place to start Be sure to remain signed in with your Adobe ID before accessing the link below Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups -you MUST also allow 'cookies' in your web browser for the link to work This link will go directly to the chat option Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent without the quote " " marks https://helpx.adobe.com/contact.html?rghtup=autoOpen - or by telephone https://helpx.adobe.com/contact/phone.html . Adobe does NOT do support by email, so beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730
Annual means 12 months of service. To avoid early cancellation fees, wait until your 12th month of service to cancel, before it auto renews for another year. Or bite the bullet and pay a 50% penalty fee. Your choice.
After having collected information about your troubles, the virtual assistant should forward you to an agent. Depending on the language, the chat may be open only during office hours. The English-speaking chat is open 7/7 and 24/24.