Cancellation of subscription and refund of payment

[cess_1803]

How to refund my payment in adobe acrobat

[Amal. · Accepted solution]

Hi there

Hope you are doing well and thanks for reaching out.

I’ve reviewed the Adobe account associated with the Adobe ID you’re using in this community and can confirm that the refund has already been successfully initiated from our end.

Please note that the refunded amount may take 10 to 14 business days to reflect in your account, depending on your bank’s processing timelines.

For more information about refund policy, please check the help page https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Hope this information will help .

[prabh_4096]

Hi can you explain me where can i request my refund on please

[Jeffrey_A_Wright]

Thanks for posting your question, Cess. Any refunds are processed automatically. Please see https://adobe.ly/44xTR4n for complete information. ^JW

[jethro_federico_1311]

I was about to cancel my subscription and then i was charged for the yearly subscription and i only applied for 7 days trial and continued it for a month, please just charge me for a monthly subscription instead of yearly. I've already cancelled the subscription. Thank you

[AUSamanda11]

I have just cancelled my Adobe subscription for the second time after realising an un authorised payment (from the cancelled subscription) has been taken out of my bank account. Can someone please respond regarding a refund. I would also like to understand how that transaction transpired, considering. 

[Shivangi_Gupta]

Hi AUSamanda11,

We appreciate you reaching out. As per your account details, I confirm that you have cancelled your Adobe Acrobat Pro subscription today. The last transaction was made on August 29, 2025.

Refunds can only be initiated if the cancellation is done within first 14 days of subscribing(including trial).

Let us know if you have any questions.

^Shivangi