cancellation of subscription that was never used

[???_??_4305]

Good day!

I wanted to get a free trial of Adobe pdf and filled my visa card details. But payment was declined because of the long-non-use of the card. Nevertheless the system billed me for one moth. Now I cannot cancel the subscription until the card problem is solved. I havent used Adobe programme a single day. I just want to camcel it and not pay anything, because it was inaccessible to me. What should I do?

Sincerely,

unhappy subscriber

[kglad]

you have to fix payment problems to enable cancellation.  https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[???_??_4305]

Я не собираюсь ничего платить. Я хотел у вас взять пробный период, пробный
период мне не был предоставлен и вы ничего не сказали мне об этом и вообще
об условиях. Пожалуйста, удалите мой аккаунт и план. Искренне.

[???_??_4305]

I am not going to pay anything. I tried to take a trial period, but it failed because of the card payment problem. So, I didnt get a trial, why should I have subscription then, just for nothing, asbolutely nothing. And at the trial failure you did not give me any information about terms and conditions and any warning. I am not going to purchase your programme/services/subscriptions without a trial. Delete my account and plan. Period. Sincerely.

[kglad · Accepted solution]

you'll have to fix the problem yourself.  no one here can fix it for you.

[???_??_4305]

Good day!
How should I do it? When I first tried to get a free trial, my visa card
declined payment because as I learnt later I didnt pay a yearly bank
service fee. Today I paid it and they said my card is activated again. So I
have fixed the card problem and am open for cancellation of
subscription imposed on me. And I can do no more for the case. I am not
going to purchase a subscription, it is very, very expensive for me. I use
a standard program which is quite enough for my work. Yes, I just wanted to
see a free trial but that did not happen (because of inadvertent card
problem), I didnt use it a single second. I ask you whatever for should I
buy an expanded program if I never saw it operating and whether I really
can like it. I ask you of allowing your system for me to cancel the imposed
subscription or you deleting it yourselves. Sincerely, Oleg Muzhdabaev.

[kglad]

you can appeal to an adobe employee, but otherwise:

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[???_??_4305]

How will you punish me if I just spit on all that, do nothing about it and
forget it? Do I have any responsibility before you or somebody else?

[kglad]

it's not me.  i'm not adobe.

and it's your credit.

[???_??_4305]

Who is the seller?

[kglad]

adobe corporation 

[???_??_4305]

*Subject:* Request to Cancel and Remove Charges for Subscription

Please also give my appeal over to the adobe corporation

Dear Adobe Support Team,

I recently signed up for a free trial of Adobe Acrobat PDF. During the
registration, I entered my Visa card details, but the payment was declined
by my bank due to banking reasons.

Despite this, a subscription plan was automatically created on my account,
and monthly charges started to appear. However, I never successfully made
any payment, and I have not been using the paid subscription.

I kindly ask you to:

1.

Cancel any active subscription linked to my account.
2.

Remove all charges that were created after the failed payment attempt,
since no service was provided.

Please confirm that my account will not incur any further charges.

Thank you for your understanding and assistance.

Best regards,

Oleg Muzhdabaev

[Peru Bob]

@???_??_4305 

Only Adobe can do that.

We are not Adobe.

[???_??_4305]

How can I contact Adobe directly on this question?

[kglad]

you have to get the attention of an adobe employee.  none are expected for about 11 hours.

[???_??_4305]

Can you help me get in contact with an adobe employee as soon as he/she
appears?

[kglad]

yes.  if you don't see a reply here from a badged employee by 5 am pst, post a message and i'll flag one.

[???_??_4305]

I cannot compete in beuracracy. If i now pay the current charge, can i
cancel the subscription completely and without any doubt? If you know the
answer, please give it.

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[???_??_4305]

Now I paid the current charge and tried to cancel the subscription which I
have never used. Now they say you should 123,14 USD for early
cancellation. Why didnt you warn me about it? I said clearly to you that I
dont want to pay anything because you failed your own terms and conditions.
So you will have to pay for it whatever.

[???_??_4305]

You dont answer, it seems you are satisfied with your result. You promised
to connect with an adobe employee. Please do it. I will cntinue my
complaint.

[???_??_4305]

You promised to connect me with a badged Adobe employee. Where is he?

[kglad]

@Shivangi_Gupta 

[???_??_4305]

Dear Adobe official representative,

I am writing to request the cancellation of my Adobe subscription *without
an early termination fee*, and a refund of the recent payment.

Here is the situation:

- I initially attempted to start a free trial, but due to a declined
payment by my bank, I never received access to the trial period or the
software.
- Despite this, a subscription was created on my account and monthly
charges were scheduled.
- Recently, in order to resolve the issue, I paid the outstanding
invoice. However, I still had not received proper access to the trial as
originally promised.
- Now, when I try to cancel, I am being asked to pay an early
termination fee.

I believe this is not correct, because the free trial was never provided,
and the subscription was activated without me being able to use the
service. Under these circumstances, I kindly request:

1. Immediate cancellation of my subscription.
2. Waiver of the early termination fee.
3. Refund of the last charge, since no service was properly delivered.

I hope Adobe will resolve this issue fairly, given that I never received
the initial service I signed up for.

Thank you for your understanding and support.
Best regards,
Oleg Muzhdabaev

[kglad]

@Shivangi_Gupta