Cancellation was not acknowlegded and now have to pay a monthly fee or a high cancellation fee

Hi there,

We hear you. As per your account details, you have an active subscription since last 2 months and 8 days. You must have received a confirmation email when you canceled your subscription. Could you check that?
Looking forward to your response.

you can discuss with adobe support, but for others, make sure you receive an email acknowledging your cancellation, or otherwise have some record of successfully cancelling.

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Hi there, 

I have reviewed your account details and found an Adobe Acrobat (individual) subscription registered on it. I am moving your question to the correct community; experts there will be able to better assist you. 

In the meantime, you may review our cancellation terms and conditions here: https://adobe.ly/4fNkjvh or contact support to cancel your subscription. Click on the chat icon at the bottom right corner of the following page to start a chat with the support team: https://adobe.ly/3Z7NfqC;

Hope this helps.