Cancellation was not acknowlegded and now have to pay a monthly fee or a high cancellation fee

[MC_CA]

I tried Adobe's free trial - cancelled in time before the 7 days elapsed. They still took the monthly fee off and now I am unable to cancel without paying a R2 500 cancellation fee. I am unable to find a contact number. This is ridiculous and will definitely not be renewing the year (hopefully they actually let me cancel). 

I do not use Adobe enough to pay this fee each month. Any advice on going forward? 

[Bani Verma]

Hi there, 

I have reviewed your account details and found an Adobe Acrobat (individual) subscription registered on it. I am moving your question to the correct community; experts there will be able to better assist you. 

In the meantime, you may review our cancellation terms and conditions here: https://adobe.ly/4fNkjvh or contact support to cancel your subscription. Click on the chat icon at the bottom right corner of the following page to start a chat with the support team: https://adobe.ly/3Z7NfqC;

Hope this helps. 

^BS

[kglad]

you can discuss with adobe support, but for others, make sure you receive an email acknowledging your cancellation, or otherwise have some record of successfully cancelling.

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[sprinklr-integration-user]

Hi there,

We hear you. As per your account details, you have an active subscription since last 2 months and 8 days. You must have received a confirmation email when you canceled your subscription. Could you check that?
Looking forward to your response.

^SG

[MC_CA]

Good day,

I was starting a new job when I originally tried the free trial to deal with the contract.

I ensured that I cancelled the trial (I even googled how to cancel) – I remember even completing the reason as to why I was cancelling the trial.

I did not receive a cancellation email but did not think about it at the time.

I was surprised to see the amount come off my account the first time – I did not have time to query this balance as I was overwhelmed at my new job.

I have had a chance breath and saw what the cancellation fee when I wanted to cancel it again.

[kglad]

again, contact adobe support.

[Kanikas]

Hi there,

We understand your concern. As shared above, your subscription is 2 months old and you can cancel without fee only within first 14 days. Since you are trying to end the contract before 1 year, there will be an early termination fee. Please get in touch with support( link shared above) to get more information around the same.

Thanks
^KS