Cancelled Subscription and got Paid

[hanee_9362]

Hello Adobe Support Team,

I am seeking your help as I cancelled my monthly subscription yesterday on 11th-Oct as it was going to be renewed today on 12th-Oct.

Then today I just got a message from my bank that Adobe susbcription got charged and I see my a bill on my account although I did a success cancellation yesterday!

So how does this happen and why there is no a direct support link to open a ticket for registered accounts?!

[Peru Bob]

Check your account:

https://account.adobe.com/

What dos it show?

[hanee_9362]

It shows very strange thing that it has monthly membership but showed as discounted to Zero, also the manage plan is showing Zero. However before I cancel my membership yesterday it was showing the monthly amount.

[kglad]

it doesn't look like you canceled.  did you get a confirmation email about the cancellation?

[hanee_9362]

No I didn't get any emails after canceling it. 
But I am sure that I finished all the cancellation steps yesterday and was asked about the reason and chose that I no longer use the applications and got the confirmation on the browser.

So I believe there is an issue happened on Adobe side and they need to check the history of actions done yesterday and why the account now showing membership with zeros?!

[kglad]

i don't know how you're going to establish that you canceled.

there might be a way to explore your browser cache and retrieve the page that you think confirmed cancellation.

[hanee_9362]

Any thoughts guys as I cancelled my account for the second time last month when you advice me when I didn't get a cancellation email for the first time!

So when I have cancelled it again upon your request on 12th October 2025, I got the cancellation mail this time.

But guess what happened now!!!.. Today on 12th November 2025, I got charged for the monthly membership again even the account got cancelled and confirmed as per the above email.

So I've logged in today and did the the cancellation for the third time now and got the mail now as well but as you can see it says my last day of service is 12th October (So one month back)... So how could this happen from a big organization like Adobe!!!

I really got very frastuated of this bad service for a big company! How could it charge me 3 times while I cancelled my account multiple times after each time I cancel my membership?

Also I tried to delete my billing info, but there is no way to do it... So after they get your credit card, they keep it forever!

And after all that, there is no way to open a ticket or send an email for their support to look into my case!!!

So after all that I just deleted my account and hoping they would not charge it anymore!

[hanee_9362]

@Jeffrey_A_Wright Could you please help? I saw your comment in similar post for canellation issue as well!

[Jeffrey_A_Wright]

Hanee, I am sorry, but I don't see any subscriptions or recent transactions under the account you are using to post to this public discussion forum. You can use the information at https://adobe.ly/4oNWXdi to identify the account with your active subscription. You will want to sign in to that account to manage your subscription or contact us.

While we do have an account, payment, and plan, the community is primarily designed to offer self-help solutions. You should reach out to us directly instead of posting to a public discussion forum if you have questions about your specific commitments to Adobe, Hanee. ^JW

[hanee_9362]

Hi @Jeffrey_A_Wright ,

Thanks for your quick response! 

I've posted my problem here on the community forum as I couldn't find any link on Adobe support pages to post a ticket or ever send a mail to support team to check my account! Could you please guide me where to direct and send my issue?

For the link above you shared, I entered my account/card info and it printed for me the invoice I got charged today as below:

And here is also the billing history from my account despite the previous emails screenshots I posted that confirms my cancellation!

So how I could post my billing issue internally to get this investigated and refunded?!

[Jeffrey_A_Wright]

Hanee, the current device you are using is likely blocked from contacting us. Please use a different device, a smartphone or tablet will work, and click on https://adobe.ly/48cyubS to speak with a member of our team. If you are redirected to this public discussion forum, or are unable to reach anyone, then use a different computer or maybe find someone locally who can help you reach us. ^JW