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Cancelled subscription- Still getting charged?

Adobe Employee ,
May 31, 2021 May 31, 2021

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We've received numerous inquiries from users who have canceled their subscription but continue to notice charges from Adobe appearing in their accounts.

 

There could be several explanations for why you observe a charge in your account

 

The Cancellation did not go through 

Sign in to your Adobe account and check the Plans page to check whether there is an active subscription linked to your email address

ChatGPTTo check whether there is an active subscription linked to your email address

 

Tip: Ensure to review your email inbox following the cancellation of your subscription. There's a chance the cancellation process wasn't completed successfully, and you might have overlooked the confirmation email

 

Subscription associated with a different Adobe ID  

Your Adobe ID is your email address. If you have multiple emails, you might have purchased products separately under each Adobe ID or for a different family member. Check the Order history on your  Plans page for each email address you use, including email addresses you no longer use. 

 

Signed up for a trial that was converted 

You may have initiated a trial for Creative Cloud all apps and neglected to cancel the subscription. You're often eligible for a full refund within 14 days of the initial order.  

Learn how to cancel your plan. 

 

Offered ‘Credit days’ by Adobe Customer Care and forgot to cancel  

Our Adobe Customer Care team might have offered you Credit days as a goodwill gesture and after the expiry of Credit days, you might have got charged for the subscription. Check your account for an active subscription under Plans 

Learn how to cancel your plan. 

 

Hope this information helps.

 

Thanks 

Kanika Sehgal 

 

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Billing

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Community Expert ,
Aug 14, 2021 Aug 14, 2021

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Hi @KanikaS 

This is incredibly useful. Can it be put in the Resources at the very top of the page?

~ Jane

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Community Expert ,
Apr 10, 2024 Apr 10, 2024

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@KanikaS 

 

if a user is offered credit days and cancels at or before credit expiration, is there a cancellation fee?

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