Cancelled subscription- Still getting charged?

[Kanikas]

Hi community,

If you're facing issues with being charged even after cancelling your subscription, we're here to help you understand why it might happen, and how to resolve it quickly.

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 Common reasons you might still be charged and Solutions

1. Cancellation Timing
If you cancel close to your billing date, the charge may already be processed before the cancellation is registered. Time zone differences can also affect this.

• Visit your Adobe account  and confirm whether your plan shows as “Cancelled” or has an end date listed.

2, Multiple Subscriptions
You may have cancelled one product (e.g., AI Assistant for Acrobat) but another (e.g., Acrobat Pro) might still be active. Always check your full subscription list.

• Make sure no other active subscriptions are linked to your account or alternate email addresses.

3. Cancellation Confirmation
After cancelling, Adobe sends a confirmation email. If you didn’t receive it, check your spam/junk folder or log in to your Adobe account and look under Plans or Manage Plan to verify the cancellation status.

• You should receive an email or see a confirmation screen with a cancellation date or transaction ID.

4. Credit Days Offered by Adobe
If Adobe Customer Care offered you credit days as a goodwill gesture, your subscription may have resumed automatically after the credit period ended.

• Check your Adobe account under Plans to see if the subscription is still active.
• Learn how to cancel your plan to avoid future charges.

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Have questions? Start a discussion. 

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[jane-e]

Hi @Kanikas 

This is incredibly useful. Can it be put in the Resources at the very top of the page?

~ Jane

[kglad]

@Kanikas 

if a user is offered credit days and cancels at or before credit expiration, is there a cancellation fee?