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Cancelled subscription- Still getting charged?

Adobe Employee ,
May 31, 2021 May 31, 2021

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We have seen a lot of requests from users where they have canceled their subscription but still see a charge in their account from Adobe.  

 

There can be various reasons why you see a charge in your account. 

 

The Cancellation did not go through 

Sign in to your Adobe account and check the Plans page to see if there is an active subscription associated with your email address.  

 

Tip- Make sure to check your email after you cancel your subscription. It's possible that the cancellation did not go through and you missed checking the confirmation email. 

 

Subscription associated with a different Adobe ID  

Your Adobe ID is your email address. If you have multiple emails, you might have purchased products separately under each Adobe ID or for a different family member. Check the Order history on your  Plans page for each email address you use, including email addresses you no longer use. 

 

Signed up for a trial that got converted 

You might have signed up for a trial for Creative Cloud apps and forgot to cancel the subscription. For most plans, you get a full refund within 14 days of the initial order.  

Learn how to cancel your plan. 

 

Offered ‘Credit days’ by Adobe Customer Care and forgot to cancel  

Our Adobe Customer Care team might have offered you Credit days as a goodwill gesture and after the expiry of Credit days, you might have got charged for the subscription. Check your account for an active subscription under Plans 

Learn how to cancel your plan. 

 

Hope this information helps.

 

Thanks 

Kanika Sehgal 

 

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Adobe Community Professional ,
Aug 14, 2021 Aug 14, 2021

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Hi @KanikaS 

This is incredibly useful. Can it be put in the Resources at the very top of the page?

~ Jane

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