Cancelled the plan but still being charged for it

[Guest]

I just cancelled my Adobe InDesign plan with a confirmation stating that the service would end on 05-July-2019, yet my bank just got charged for a purchase with Adobe ID Creative yet again!!!

Hilarious how they bombard the email inbox with every information except end of trials and purchases, not to mention your account doesn't even display any current purchased plans. I'm very disappointed with the poor costumer service and outright abuse of users. The system will also refuse to give me ANY information regarding what services I'm being charged with this time, or even the ability to cancel any plans including trials.

This company is a joke.

[kglad]

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. you have no subscription and you're paying for one. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

b. you still have a subscription, https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

[Guest]

Thank you for your help, but in my situation my plan has been cancelled, yet Adobe kept withdrawn money from my account under an email I do not own. When entering my Adobe Account there is no information regarding any ongoing plans or the possibility of cancellation of plans.

That second payment with that unknown email has been looked further into by adobe costumer service.

Currently I'm interested in eliminating my card payment details from my Adobe Account, any advice in how to proceed to such?

[kglad]

contact support.

[Guest]

I have contacted support but they lied and said once you cancel a product they will erase your card payment details, which isn't true in any way, since they kept making purchases using my card without my permission.

They also won't provide a clear answer in how to eliminate card payment details, they insist they will redirect the issue for someone in the team to delete the card information, but they never do.

Obviously, taking the user's ability from deleting/getting access to information in their own account was a purposeful ruse. They also don't allow users from eliminating their own Adobe Accounts, meaning you're at the mercy of their scams,

[pierreh80104776]

Call your credit card company and ask them to block the paiement to Adobe and be sure to make a formal complaint to your consumer protection office.

[kglad]

go to https://www.adobe.com/privacy.html, click contact us and request your adobe id be deleted.

[pierreh80104776]

We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.

That's gonna be epic!

[Nancy OShea]

It sounds to me as if your bank card may have been compromised by somebody pretending to be you.  It happens all the time.  Adobe are victims of the fraud too.  You need to file a fraud report with your bank immediately so they can close your old account  and issue you a new  card.

[pierreh80104776]

So all the many times that this happened Adobe was not responsible... once again Adobe could do no wrong, thank you for showing us the light Nancy.

[Nancy OShea]

Fraudulent use of a bank card is a criminal matter for the bank and local law enforcement agencies to investigate.   End of story. 

[Just Shoot Me]

I unlocked this thread to post this and then will lock it again.

If for some reason a credit card is being charged without your consent and knowledge you need to contact your CC company and or Bank and have a new card issued.

Pierreh80104776 I don't know what your problem is with this discussion being locked and with Adobe but filing a false abuse report is not the way to deal with whatever problem you are having.

If you are like the OP and have a fraudulent charge on your credit card you need to contact your bank and or CC company.