My daughter had a student account for creative cloud for a graphic design class. I paid for the monthly fee on my credit card. She is no longer a student but I am still getting charged. She, of course, no longer remembers her account number or login credentials. How do I get this off my card?
The number on my credit card bill just puts me into a menu where I have to know the extension of the person I am calling. I have no idea, of course. Adobe support wants me to log in. Again, I have no idea.
Do I just work with my credit card company and dispute the charge?
Be sure to remain signed in with your Adobe ID before accessing the link -make sure that your browser does NOT block ads, scripts, or pop-ups -you must also allow 'cookies' in your web browser for this to work -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730
Thanks for your help. I was able to connect with an agent, and after a whole lot of hoops, figure out her log in and get the charges stopped, plus reversed for the last couple of months. I had been all over Adobe's sites trying to figure this out.