Cancelling subscription with a deleted email address

[Johanna-Lisa_Zelinski4019]

Can someone please tell me how can I cancel my subscription that was linked to an email address that was deleted? Meaning I can't log in to my Adobe account with that email anymore or use the "swap emails" option. Customer support chat is useless.

[creative explorer]

@Johanna-Lisa_Zelinski4019 This is a tricky situation—because it's security issue. Since you can't access the account through the deleted email, you'll need to prove your identity and ownership of the subscription through alternative means.
Be prepared to provide details like your full name, billing address, credit card information associated with the subscription, and any previous order numbers or subscription details you might have. Explain that your account email is no longer accessible and that you need to cancel the subscription. They should be able to verify your identity and process the cancellation manually.

[Johanna-Lisa_Zelinski4019]

Thanks so much for the reply! But another question is- how do I contact customer service? Since talking to an agent is only possible when you have an active plan?

[AnandSri]

Hello Johanna!

I hope you are doing well.

For detailed information on cancellations, please refer to the following articles:

• Cancel your subscription
• Adobe Subscription Terms

To contact the support team, please visit this article: Adobe Support.

Thanks,

Anand Sri.

[Johanna-Lisa_Zelinski4019]

None of these are helpful but thanks

[kglad]

@Johanna-Lisa_Zelinski4019 

why was the email deleted?  was it a school email?  do you have an education subscription?

[Johanna-Lisa_Zelinski4019]

work email, and I don't work there anymore so they deleted it.

[kglad]

contact the admin so they can temperarily restore it.

[marc_4725]

Useless information, Did you even read OP before making the reply, Anand?

creative explorer  provides better information for the client than you