cannot find subscription in the acocunt

I get bank transfer yo adobe but i cannot find the subscription in my acocunt to cancel it

Community Expert

the email id you used to subscribe will have a confirmation email from adobe.

check your account, https://account.adobe.com

what's it show?

Community Expert

This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

Participant

thank you but i cannot contact the agent, as i dont have an active plan on my account

Community Expert

again,

the email id you used to subscribe will have a confirmation email from adobe.

check your account, https://account.adobe.com

what's it show?

Sign up