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Anonymous
February 20, 2021
질문

Cannot find way to contact adobe, they retain my old account but login page says it doesnt exists.

  • February 20, 2021
  • 4 답변들
  • 263 조회

I can still view my old account on the forums, but when i try logging in , the login page says the email doesnt exists. I cant "recover" the password with the same method either. Adobe failed to provide any way to contact them so i cant. Please help.

이 주제는 답변이 닫혔습니다.

4 답변

L
Lorif2116
Participant
March 1, 2021

Me too tried to cancel one acct. both had google email . I shut down google but don't know how to change user name. Do not want to pay for another year as they never did shut down!!!!!  I call that stealing, seems like a big corporate companies are doing it and to bad for us little people!!! 

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    March 1, 2021

    Canceling your account on the Adobe forums doesn't cancel your product subscription. You need to go here for that:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    If you are canceling before the subscription runs out (that is, you are canceling now, in March, but the subscription runs through August, for example), you will be charged a cancelation fee.

     

    If you did shut down your Adobe ID, you will need to talk to an Adobe CSR using the information provided by @Nancy OShea.

     

    Meantime, I'm moving this to the Account, Payment & Plan forum, which is the appropriate forum for questions to do with accounts on the forum and subscription questions.

    The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    February 21, 2021

    Hi @17850919,

     

     

    Nancy O'Shea— Product User & Community Expert
    T
    Test Screen Name
    Legend
    February 21, 2021

    This does sound normal, though. You can delete your account from Adobe's system, but it does not remove the posts you made. Doesn't mean the account is retained, just the screen name.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 20, 2021

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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