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Cant afford to quit, cant afford to stay??? Can someone please help me? Food shopping more important

Community Beginner ,
Oct 31, 2020 Oct 31, 2020

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Im out of work and I took this subscription when I was ok. Now it costs me £10 a month which does not sound a lot but in my household it is a lot of money for anything that is not heating or food. I tried to cancel and it says i need to pay £40, thats two weeks shopping, or rent money or heating. Its not fair to be charged to cancel what you subscribe to? Amazon dont. Nexflix doesn't. I dont know what to do? Trying to stay afloat. This hurts everytime a payment goes out. Ive already taken a payment holiday. I dont want to take another. Im Worried.

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correct answers 1 Correct answer

Adobe Employee , Nov 09, 2020 Nov 09, 2020

Phil, I am happy to hear you were able to begin a chat session at https://helpx.adobe.com/contact.html.  If you need to make any updates to case ADB-16195511-J5M4, please use the process listed below https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html.

 

For future viewers of this discussion, please see http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html, which provides information on how to cancel a Creative Cloud membership.  Please

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Community Expert ,
Oct 31, 2020 Oct 31, 2020

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[Moved from Licensing to Account, Payment & Plan]

 

I assume you joined the deeply discounted Photography Plan which is an annual commitment.   When you joined, you agreed to pay for the full 12 months of service or incur a 50% early termination fee. The terms you agreed to are below.

https://www.adobe.com/legal/subscription-terms.html

 

Suggest you contact Adobe Customer Care and see what if anything can be worked out. These matters are handled on a case-by-case basis.  Nobody in these user-forums can help you with account matters.

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://www.adobe.com/about-adobe/contact.html

 

Wait times may be longer than usual due to the pandemic.

Stay safe and hang in there.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Nov 08, 2020 Nov 08, 2020

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Hi Nancy O shea, I did take the discounted Photography, not sure about the deeply part. £10 for "primarily" just Photoshop is not cheap. Then you go on to stress the point that this was contract that Im am bound to, and that I agreed to. Here you miss the point. I'am and still not happy about it. Then you make a 3rd assumtion that "Nobody in these user-forums can help you with account matters" and so you move my post here, to accounts, My aim was to communicate to other customer as a growing number feel as I do. This I would assume is so my post and similar posts dont get viewed by other customers. Who feel the same, I will re post my post. Please dont move it again. Not sure what gives Alt-Web.com the authority to move my post in the first place. Stay safe and hang in there. 

 

Phil.

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Adobe Employee ,
Nov 09, 2020 Nov 09, 2020

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Phil, I am happy to hear you were able to begin a chat session at https://helpx.adobe.com/contact.html.  If you need to make any updates to case ADB-16195511-J5M4, please use the process listed below https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html.

 

For future viewers of this discussion, please see http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html, which provides information on how to cancel a Creative Cloud membership.  Please make sure that you are choosing the correct Country/region to provide the correct information for your purchase.  

 

If you have any questions about the cancellation process and any possible exceptions, please begin a chat session at https://helpx.adobe.com/contact.html.  The Account, Payment, Plan forum is primarily a public discussion forum, and any account changes require a secure chat session while working directly with a member of our support team.

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Community Expert ,
Nov 09, 2020 Nov 09, 2020

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"I did take the discounted Photography, not sure about the deeply part. £10 for "primarily" just Photoshop is not cheap"

It's the cheapest bundle available.

 

Creative Cloud Photography Plan -- approx $10/month for 12 months. Includes the following products & services.
-- Photoshop CC and Photoshop on iPad
-- Lightroom on desktop, mobile and the web
-- Lightroom Classic
-- Portfolio website + hosting
-- Spark with premium features
-- Bridge
-- 20 GB cloud storage (upgradable to 1 TB).

-- Assorted mobile apps.
https://www.adobe.com/creativecloud/photography.html

 

Your other option is Photoshop Elements 2021 (approx USD $100, no subscription needed)
https://www.adobe.com/products/photoshop-elements.html


"Then you make a 3rd assumtion that "Nobody in these user-forums can help you with account matters"

No assumptions, just the facts.  Fellow product users cannot help you with an account problem.  Only Adobe Customer Care Agents can do that.

 

"Not sure what gives [you] authority to move my post "

I'm a forum moderator and you posted to the wrong space so I moved it to the proper one for you.  You're welcome 🙂

 

Goodbye & good luck to you!

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Nov 08, 2020 Nov 08, 2020

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When you go to the contact page (other users in a public forum can't help) this is what you click

 

ChatButton.jpg

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New Here ,
Jun 20, 2023 Jun 20, 2023

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They say it's roughly $10 USD a month and that's bull crap. It's $22 USD a month. I should have never signed up for it. It's gunna cost me $95 USD to cancel and I can't even afford the $22. I did the same thing you did and tried to cancel because I don't have a job at the moment and can't afford it. I'm literally bleeding money right now because of all the contracts they don't tell you about up front. No one reads the contracts or fine print. And that's how they get you. Even when they charge my card and I don't have the funds in there, I get hit with a $25 overdraft fee that I also can't afford. I'm negative in my bank account for this! I hate adobe customer service 

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Community Expert ,
Jun 20, 2023 Jun 20, 2023

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@Hannah30618046za07 

 

you subscribed to another plan.  there is a ~$10/mo photography plan (though adobe doesn't make it easy to find):

 

kglad_0-1687283134688.png

 

ntl, you can plead your case with adobe support.  sometimes they can be understanding.

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

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Adobe Employee ,
Jun 21, 2023 Jun 21, 2023

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Hi Hannah,

We're sorry for the experience you've had. Cancellation charges are imposed only after the 14 day trial period.

We assure you that our policies are not formed for any user's inconvenience. We can not ask for any personal info here because this is a public forum. However, if there is any kind of trouble, our support team is always there to help.

Please feel free to contact our phone/chat support as mentioned by the expert above.

 

P.S. You can check for all cancellation related queries here: https://community.adobe.com/t5/account-payment-plan-discussions/cancel-subscription-faqs/td-p/118857...

 

Let us know if you have any other questions.

 

Regards,

Shivangi

 

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