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Cease InDesign licence

New Here ,
Oct 31, 2023 Oct 31, 2023

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How do I stop Adobe charging for my product as I want to cease the licence

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Community Expert ,
Oct 31, 2023 Oct 31, 2023

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Depends on what you've bought - yearly commitment with monthly payments or on a monthly basis. 

 

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Community Expert ,
Oct 31, 2023 Oct 31, 2023

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Oct 31, 2023 Oct 31, 2023

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The is no cease and continue option with Adobe subscription if that is what you are interested in. It's either you are subscribed or you are not. So if you don't need the subscription currently you will have to cancel it(this may entail cancellation fees based on the type of your plan). When you are ready to use it again you will need to purchase the plan again.

The best option for you would be to contact Adobe support and discuss your options with them. Follow the instructions given by @kglad

-Manan

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