Change a plan

[Dominik28728665on50]

Hello,

I have a problem with changing my plan, I was using Adobe Premiere Pro and now I want to switch to the plan where are all of the programs. When I was changing the plan I noticed there is nice sale for first year of using for 34€. But I cant somehow change it to the plan. It always tells me - Unnable to change, try it later. Tried later but didnt succeed.

[Rashmi27002770wxve]

Hi there,

Thank you for writing to us. Happy to help.

I understand that you wish to change the subscription and we are sorry to hear that you are unable to make changes in your plan.

Please read the article to learn about how to change the plan. 

https://helpx.adobe.com/manage-account/using/change-plan.html

In case you are still unable to change the subscription with the help of the link, feel free to contact us via chat phone so that our support team can help you.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

[kglad · Accepted solution]

you'll need to cancel your current plan and start your new one.  you should do that with the help of adobe support so you're not charged an early cancellation fee.

@Rashmi27002770wxve suggested one way to contact, chat.  but  there are also 2 other ways to contact adobe; phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Dominik28728665on50]

Thank you so much for your answer kglad! I will take a look on it 🙂 Thanks!

[kglad]

keep us updated.