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Change First Name and Last Name on certmetrics

Community Beginner ,
Jul 18, 2022 Jul 18, 2022

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I changed my name on adobe account matches to my legal documentation but it didn't changed in the certmetrics website. How I can change it?

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Account management , Billing

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Community Expert ,
Jul 18, 2022 Jul 18, 2022

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You'll have to ask the company that provides Certmetrics. That is not an Adobe company. Changes you make to your Adobe account will not propogate to a site run by another company.

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Community Beginner ,
Jul 18, 2022 Jul 18, 2022

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This is Adobe Credential Management. It is not related to Adobe?

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Community Expert ,
Jul 18, 2022 Jul 18, 2022

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When I googled certmetrics, I found that it was an SaaS testing application provided by Alpine Testing Solutions, which is not an Adobe company. If you were taking a course from a third party to get a certification in an Adobe application, you need to ask the course provider. 

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Community Beginner ,
Jul 19, 2022 Jul 19, 2022

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This is answer from certmetrics

 

Thank you for reaching out to us. The name on file inside your CompTIA SSO account is currently listed as Oleksii Kysilenko. The Adobe Commerce Business Practitioner Certified Expert Exam is not a CompTIA exam. You will need to contact Adobe for assistance with the Adobe Commerce Business Practitioner Certified Expert exam.

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Community Expert ,
Jul 19, 2022 Jul 19, 2022

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You need to talk to your course provider then, using whatever contact information they've given you. The certification/training programs are NOT supported in these forums, and as fellow users we can't access the backend systems.

 

I'd try here if you've lost contact information.

 

https://learning.adobe.com/certification.html

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New Here ,
Oct 26, 2022 Oct 26, 2022

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Hi Oleksii, I am facing the same problem and didn't found any solution yet. Did you found anything usefull?

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New Here ,
Oct 26, 2022 Oct 26, 2022

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LATEST

mail to the mentioned email certif@adobe.com.

they will update.

 

Thanks,

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