Charged for subscription even though I cancelled trial early

[Benjawan387858068dhk]

Hi,

I signed up for a free trial of Adobe creative cloud and made sure to cancel the day before the trial period ended. I was still billed for a subscription. Does anyone know how to get a refund for wrongful billing around here?

Thanks

[kglad]

check your account, https://account.adobe.com

what's it show?

eg, does it show any active subscription?

[Benjawan387858068dhk]

@kglad Thanks for the prompt response. No, it does not show any active subscriptions.

[kglad]

good.

now what are the dates of the two emails adobe sent, one when you started your trial subscription and one when you canceled?  (and keep both, if needed to boost your case.)

[Benjawan387858068dhk]

@kglad Here is the information.

- start email received at: 2 Aug 2025, 20:13

- cancellation email received at: 10 Aug 2025, 11:33

 

 

 

[kglad]

great.  you're good.

you should receive a refund around 8/20 +\- a few days.

[Benjawan387858068dhk]

@kglad Thank you so much. I really appreciate your help!

Just to confirm, there are no actions required from my side, right?

[kglad]

nothing except save those emails (as insurance, just in case adobe needs proof of your timely cancellation).