charges with no order or invoice

[Tryntsje28641815ati9]

In February 2023 I tried Photoshop and Indesign and cancelled both within a week (the free trial period). I have confirmations of both cancellations. There are no orders or invoices in my account. Can you tell me why Adobe charges me 24,19 euro on  March 1, 2023? I didn't order anything and want my money back please.

[Manan Joshi · Accepted solution]

Please contact Adobe support and show them the cancellation confirmation email and they will resolve this and issue the refund. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[Jeffrey_A_Wright · Accepted solution]

Tryntsje, sorry you are seeing continued charges from Adobe. I am showing that both memberships have been canceled on the account you use to post to this public discussion forum. They were canceled over a month ago, so if you are still seeing continuous charges, then ensure you are logging in under the correct e-mail address.

Please follow Manan's suggestions and reach out directly to our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen if you need assistance reviewing any charges or identifying the account with active membership. 

You can also use the steps listed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html to cancel most active memberships or subscriptions, Tryntsje. If you need any help or want to discuss the process, then click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a private and secure session with a member of our support team.

[Tryntsje28641815ati9]

Thank you. I was able to contact Adobe through chat erlier and hopefully
everything is fixed now.

[Jeffrey_A_Wright]

Fantastic, thank you for the update, Tryntsje!