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L
lucian0
Known Participant
September 30, 2020
Question

Close Adobe Account

  • September 30, 2020
  • 2 replies
  • 943 views

For months I've had problems with Adobe CC, having to sign in everyday several times with email security codes etc. Adobe support technicians have been inside my Windows PC around twelve times and failed to solve the problem.  My subscription renewal is due so my idea is to close my Adobe account and then start a new plan in the hope that this will get rid of the curse.   Is this a good idea?  And what precautions should I take, e.g. save Photoshop actions if possible. 

This topic has been closed for replies.

2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 30, 2020

Lucian, I am sorry but creating a new membership is unlikely to resolve whatever software issues you are encountering.  

 

Please use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your support case.  If the case has already closed, then you will want to begin a new interaction at https://helpx.adobe.com/contact.html.

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lucian0Author
Known Participant
October 1, 2020

Jeff ... thanks for responding.  I'm not sure why you say starting afresh would not solve my problem?  Adobe CC/ Photoshop are the only apps I have a problem with, so my PC seems to be working as it should.  Are you saying that if I download Adobe CC with a new account the new Adobe software would be faulty too?

I have a short time limit to act in.

Since Adobe support has already been inside my PC many times and failed to fix their software how would contacting them again do anything? 

Best wishes.

L

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lucian0Author
Known Participant
October 2, 2020

I think you're assuming this is a known problem with a simple solution someone will "spot". If it were that, the problem will be solved long ago. We don't know the cause, we are just suggesting, based on our experience and knowledge of this sort of thing, that cancelling your account is VERY unlikely to solve it. What it is, is an unknown issue inside your computer. 


No I'm assuming nothing ... except perhaps I'm paying rent on something that doesn't work.  I'm seeking a solution. 

Goodbye

 

A
Anonymous
September 30, 2020

Moving to the Account, Payment, & Plan forum from Photoshop

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