Closing case 12 minutes after assigning case # - This is what Adobe considers "support."

[igisg_0171]

After giving Adobe over a thousand dollars, this is the "support" customers can expect: after a ton of time and frustrating persisting through Adobe's useless and designed-to-get-you-to-give-up-and-go-away "support" bot, you'll be transfered multlple times to different "support" reps after responding to their cut-n-paste repies that are totally off base and don't show any evidence that anybody is actually reading anything you write.

Almost 24 hours later (and outside of normal business hours), you,'ll get an Adobe email with a # asigned to your case.

12 mintues afte that (12 minutes!), you'll get another Adobe email that the case has been closed. 

So if you don't monitor work email 24/7 and get lucky enough to respond within the 11 minutes and 59 seconds that Adobe "support" allows you to respond (even after you've spent hours already in bots and chats trying to get help), then you get to start all over again...with the bots and the cut-n-paste replies from "support" reps who only pass the buck and continue transferring you until you've spent hours again. 

This is based on our repeated experiences with Adobe "support." Not making this up or exagerating. Hoping to spread the word so folks reconsider giving Adobe hundreds or thousands of dollars for a full year of "service" when what you'll get is what Adobe considers "support:" a 12 minute window of opportunity at 6AM to respond to an email almost 24 hours after having spent hours in useless chat.

[kglad]

are you the owner or admin of a teams or enterprise subscription?

[igisg_0171]

no...so just another reason Adobe "support" stinks -- giving Adobe a thousand dollars isn't enough...gotta pay even more to expect anything other than hours in useless bots and auto-reply chats before a 12 minute window of opportunity to reply to an email 24 hours later and outside of business hours...

[kglad]

is your ticket closed, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

[igisg_0171]

yeah...like we wrote in the original post...Adobe closed the ticket 12 minutes after assigning a case # to it 

[kglad]

why do you keep saying "we" when this is an individual subscription.  do i misunderstand something?

[igisg_0171]

Yup, must be misunderstanding on your part. You write "keep saying" when there's actually only one "we." And it came after you asked a question that was already answered in the original post, not in response to your question regarding teams/enterprise (aka how much more money Adobe requires for support unlike the experience described above). Isn't it great that while some folks don't use punctuation or capitalization correctly and others may use a pronoun different than expected, none of that influences Adobe support...or at least it shouldn't. Anywho, this exchange seems to have gotten off track.

Again -- hoping to spread the word so folks reconsider giving Adobe hundreds or thousands of dollars for a full year of "service" when what you'll get is what Adobe considers "support:" a 12 minute window of opportunity at 6AM to respond to an email almost 24 hours after having spent hours in useless chat.

[kglad]

from your op, 'This is based on our repeated experiences with Adobe "support." '

but forget that and move on.

re-contact adobe support.  they do make errors and if your question was reasonable, they'll re-address it.  ie, it's not common for tickets to be closed too quickly to allow a response.