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Cobro indebido

New Here ,
Dec 15, 2023 Dec 15, 2023

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Desde antes de que venciera el plazo de 14 días he tratado sin éxito de cancelar el plan. Hoy por fin lo logré y me cobraron $67. Que lo indican es cierto, el problema es que el sistema no permite csncelar. Por favor confirmen ustedes mismos lo difícil que es cancelar la suscripción o contactar a un funcionario, donde da la opción de comunicarse por el chat atiende una inteligencia artificial y no un ser humano. 

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correct answers 1 Correct answer

Community Expert , Dec 15, 2023 Dec 15, 2023

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe

...

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Community Expert ,
Dec 15, 2023 Dec 15, 2023

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Mar 18, 2024 Mar 18, 2024

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SON UNOS ATRACADORES, SU PROGRAMA NO ME SIRVIO Y YA SE COBRARON EL MES, LO QUIERO CANCELAR Y ESTA EMPRESA AL MAS ESTILO DE LAS PEORES DE LATAM, QUIEREN COBRAR UNA ESPECIE DE MULTA QUE ES CASI EL VALOR ANUAL DE SUSCRIPCION, ASI DE SINVERGUENZAS SON ESTOS. ABUSIVOS....

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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@MARTIN36138322ff8s 

 

read my previous post, if you want help cancelling.

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New Here ,
Apr 07, 2024 Apr 07, 2024

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Confirmo yo he estado un mes entero tratando de cancelar y no me deja y me cobraron un mes entero de algo que ya avia cancelado he incluso me avian confirmado ellos con un correo la cancelacion y aun asi me robaron el dinero y hasta la fecha aun no he podido resolverlo, ha sido tanto que he tenido que sacar todo el dinero de la tarjeta y no usarla para que no me roben mas nada, la verda recomiendo no suscribirse a estos productos!!

 

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Community Expert ,
Apr 07, 2024 Apr 07, 2024

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@piter365821973h7q 

 

did you contact adobe?

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New Here ,
Apr 08, 2024 Apr 08, 2024

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Ya lo he intentado demaciadas veces y no ayuda en nada y me mandan con una IA que de inteligente no tiene nada!!!

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Community Expert ,
Apr 08, 2024 Apr 08, 2024

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@piter365821973h7q 

 

did you follow directions and type "agent" into the chat field?

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New Here ,
Apr 08, 2024 Apr 08, 2024

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Llevo un mes intentando comunicarme con algun agente y esta es la hora que aun no me responden o me solucionan algo!!! Y da bastante colera el servicio tan denigrante que ofrecen en esa parte!!!

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Community Expert ,
Apr 08, 2024 Apr 08, 2024

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again, did you contact adobe support?

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