Confused about subscription and payment?

[joana_1523]

I signed up for Adobe through a link in the Coursera Graphic Design course, which advertised a 4-month free trial. At the time, I thought I had already purchased the Coursera course, but I later realized I had only registered and was still on the preview version.

When I added my payment details for Adobe could. I was charged immediately, and my account now says I’ll be billed again unless I cancel before September 21st. This makes me unsure whether the 4-month free trial was actually applied to my account.

How can I confirm if the 4-month free trial is active on my account? If I cancel my current subscription, will I still be able to redeem the 4-month free trial through the Coursera course link once I fully enroll, or will canceling prevent me from using the trial offer again?

[jane-e]

@joana_1523 

I've moved your post from Creative Cloud Desktop to the Account, Payment, & Plan forum.

What do you see here: https://account.adobe.com/plans?

Jane

[kglad]

if you've already redeemed your coursera code, you won't be able to reuse it.

[joana_1523]

How do I know if I've redeemed it? I was only on preview for the course so I'm not 100% if it worked 

[Shivangi_Gupta]

Hi @joana_1523,

We appreciate you reaching out. I confirm that you have an active subscription for Creative Cloud Pro associated with this email address. Please sign out and sign back in to your Creative Cloud desktop application.

Let us know if you have any additional questions.

^Shivangi