Connaitre la date annuelle de mon contrat

[Lola5ED6]

Bonjour,

Souhaitant resillier mon abonnement sans frais, j'ai besoin de connaitre la date exacte de mon contrat. Or, cette information est introuvable puisque l'historique de mes factures sur CC ne me permets pas d'aller au dela de trois ans. Idem pour Paypal. La date en question n'apparaissant nul part der manière claire, comme puis-je y acceder? 

Merci d'avance .

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Lola5ED6]

Bonjour,

Merci d'avoir déplacé mon message dans la section appropriée. La reponse que vous m'apportez ne semble pas repondre à ma question: Je sais comment resillier et comprends les modalités d'annulation. L'information à laquelle je souhaite acceder est la date d'anniversaire de mon contrat que je n'ai trouvé nul part. Pourriez vous m'aiguiller en ce sens et me dire ou trouver cette derniere ? 

[kglad · Accepted solution]

oh sorry.  my error.

you can check your account, https://account.adobe.com 

if that does not show your plan expiration date, you can contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[marie-christine_1425]

Bonjour, je suis dans le même cas, impossible de trouver l'information. Avez-vous réussi ?

[kglad]

@marie-christine_1425 

contact support if you can't see your subscription start/renew date at https://account.adobe.com

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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