Creative Cloud Billing Increase

[PWeareB]

Hello:

For at least the last three years I have been paying $29.99 per month for my All Apps Creative Cloud Subscription.

Suddenly, last month, without any notice (yes, I check my spam folder), my bill increased to $59.99 per month. That's DOUBLE the price!

It is impossible to contact Adobe, although the Help Center suggests that it may be the end of a trial period. I do not believe a trial period would have lasted three years.

Has anyone else encountered a similar increase, and is the new price really $59.99 per month?

Regards,

Patrick

[kglad]

discussed here, https://helpx.adobe.com/x-productkb/policy-pricing/subscription-price-increase-2023-individual-plans...

[PWeareB]

Thank you for that.

However, how could my plan go from $29.99 for the past three years to $59.99.

Thank you,

Patrick

[kglad]

the first year is an intro/sweetener price,  then the cost rises.  thereafter the price stabilizes except for issues explained inthat link.

[Nancy OShea · Accepted solution]

All apps for $30/month sounds like a Student/Teacher discount. 

https://www.adobe.com/acrobat/pricing/students.html

Log-in to your account below to confirm what you're paying for.

http://account.adobe.com/plans

[PWeareB]

Hi Nancy,

Yes, it does sound like a Student/Teacher discount. However, when I log into my account and view my invoices for the past three years, each one is billed at $29.99 and the "Product Description" on each one, for three years, says, "Creative Cloud All Apps 100GB." Nowhere does it say "Student/Teacher Discount." Even if I had the discount, why would it change now after three years?

There is just no way to get an explanation from Adobe on this. I called the phone number on my credit card bill (which is the only way to find a phone number, and was connected with an overseas call center that gave me a lot of "maybe this" and "perhaps that" but no definitive answers. Very frustrating.

Patrick

[kglad]

@PWeareB 

again, the first year is an intro/sweetener price,  then the cost rises.  thereafter the price stabilizes except for issues explained in https://helpx.adobe.com/x-productkb/policy-pricing/subscription-price-increase-2023-individual-plans...

[PWeareB]

Thank you. Did you even read my post? I've been paying $29.99 for THREE YEARS, not a first year "sweetener price."

I have access to all the same links that are being sent, which state that the price was being raised $5.00 to $59.99 last November 2023. This nowhere addresses my price of $29.99 for the past three years, and without any email warning to raise my price by $30.00 in August 2024.

I think some people simply want to post nonsense replies in order to score "Community Badges."

Thank you,

Patrick

[kglad]

@PWeareB 

i don't have access to your account and i don't know why you failed to see a price increase after your first year.  if you're unhappy about that and/or the sudden jump in price contact adobe support and see if they can explain those questions.

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[PWeareB]

Thank you.

[kglad]

@PWeareB 

let us know what they say.  i'm particularly interested in that failure to increase your cost after the first year and wonder if the sudden price jump is a compensatory measure.

[SamanthaDragon]

Hello,

Today, I just received a notice that my bill for access to PS and LCR will increase by 53.91%.  I can only assume the increase is response to the CAD to USD.  When the Canadian dollar recovers, will Adobe respond in kind or keep the spoils?  If the currency exchange was not the reason for this outrageously dramatic price increase then what is the reason?  

[kglad]

@SamanthaDragon 

the annual photography plan paid annually has no price increase.  only the monthly paid plan has this increase.

[SanDanielB61]

What's the worst about this price hike - there are thousands of amateur and elderly retired photographers that do it for pleasure or clubs now and don't make any money off photography.  
  I don't think I'd renew with a 50% price hike if I were them.  I see Affinity in my future.  
  P.S. Adobe no one asked for AI why should we pay for it.  

[kglad]

again, photography plan with annual pay had no price increase.