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Hello creative community! I am writing in deepest frustration and desperation to seek for suggestions / any Adobe staff can provide solution on my creative cloud subscription product error causing a freeze of full usage of adobe apps on my account for over 2 weeks, since late March 2024.
I am a longterm paid user for almost over a decade, and this experience of the product error was absolutely stressful and I don't see anyone from Adobe team is taking action / respond despite my enquiries for over 10 days.
The fact:
UTMOST DISAPPOINTMENT, SEEKING FOR ADOBE SOLUTION RIGHT NOW!
Any solution, immediate action, experience sharing will be gratefully appreciated.
Thank you.
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subscription issues can only be resolved via adobe support. there are 2 ways to contact adobe; chat and twitter (now x):
chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
twitter/x:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
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Also thanks for the tips @kglad ! I am a bit confused by you saying that the email contact of Adobe maybe a scam. I have checked the email domains I recieved are from adobe.com, and the fact is I called a number stated in one of the adobe email (they sent me an email after I chatted via online support), and then I called the support number. While on the phone, the staff on the phone sent me an email and I checked immediately. Would there be possibility it's a scam? Just worrying what they are doing to my account now.
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yes, it possible you received a scam email. it's also possible the email is legit. i can't tell from what you've stated.
you should contain adobe using chat or twitter/x.
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hello @kglad , thanks for your kind reply!
I would like to quickly check if this email is legit? Adobe team sent me email via the phone call and ever since, I keep on contacting them via this email :
customercare-chatsupport@adobe.com
Unfortunately, with deepest dismay and frustration, still NO ONE AT ADOBE SERVICE can provide to my account, which is now on hold for 3 weeks, yet I had paid for it.
At this point, I dont know what to do with Adobe anymore..
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contact adobe support using chat or twitter/x.
you can also see if there's an open ticket regarding your previous contact, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html
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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from cc services">
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Thanks @kglad ! I would appreciate if any Adobe staff could look into my account case in this regard, it's been over 2 weeks of the subscription product error and no fixing action by Adobe at all.
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Final update [after 4 weeks of Adobe product subscription error, tech problem resolved]
After many rounds of communications and in deepest frustrations caused by this tech error responsible by Adobe. The issue is finally resolved, after 4 weeks...
At utmost disappointment and dismay at Adobe's inefficient and unfriendly customer service experience for this time's issue.
At least for now, case closed.
Thanks.
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(i think this is a duplicate post)