Copy link to clipboard
Copied
Copy link to clipboard
Copied
contact adobe support to get more information. there are 2 ways to contact adobe support; chat and twitter (now x):
chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
twitter/x:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
Copy link to clipboard
Copied
Hi @MarcoS_Borgarra2220,
We're sorry for the experience. We'll get this looked into.
Did you make your purchase through Adobe or any other seller?
Please share more details. ^SG
Copy link to clipboard
Copied
I purchased it directly from Adobe through the website. I dont know any other way.
There arent many more details. I shared the price spike. I cant afford the new cost and I realized this month because I actually looked at the credit card because there seemed to be a mistake but no. The adobe account showed the same.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
I thought this was support. If it isnt, I didnt. Do you have an email or link or whatever to contact them? Thank you
Copy link to clipboard
Copied
there are 2 ways to contact adobe support; chat and twitter (now x):
chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
twitter/x:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
Copy link to clipboard
Copied
Thank you. I appreciate your response.
Copy link to clipboard
Copied
you're welcome. keep us updated.
Copy link to clipboard
Copied
Excellent. Thank you so much!! I very much appreciate you guys responding questions and doubts in this forum.
I spoke to a customer service representative and she was very helpful and took the time to explain to me the conditions.
Copy link to clipboard
Copied
that's good to hear, and thank you for the update!
Copy link to clipboard
Copied
Hey,
We're glad the issue is now resolved. Feel free to update the thread if you have any other questions.
Have a nice day!
Warmly