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New Here ,
Nov 19, 2024 Nov 19, 2024

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Me subscribí a Adobe por una promo al 50% pero luego no lo subieron al 100%, sino que lo multiplicaron al 1300%. El sistema funciona bien la facturación es un scam total.

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Community Expert ,
Nov 19, 2024 Nov 19, 2024

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contact adobe support to get more information. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Nov 19, 2024 Nov 19, 2024

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Hi @MarcoS_Borgarra2220,

We're sorry for the experience. We'll get this looked into.

Did you make your purchase through Adobe or any other seller?

Please share more details. ^SG

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New Here ,
Nov 21, 2024 Nov 21, 2024

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I purchased it directly from Adobe through the website. I dont know any other way.
There arent many more details. I shared the price spike. I cant afford the new cost and I realized this month because I actually looked at the credit card because there seemed to be a mistake but no. The adobe account showed the same.

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Community Expert ,
Nov 21, 2024 Nov 21, 2024

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@Marcos_Bongarra2220 

 

did you contact adobe support? if yes. what did they say?

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New Here ,
Nov 24, 2024 Nov 24, 2024

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I thought this was support. If it isnt, I didnt. Do you have an email or link or whatever to contact them? Thank you

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Community Expert ,
Nov 24, 2024 Nov 24, 2024

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@Marcos_Bongarra2220 

 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Nov 24, 2024 Nov 24, 2024

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Thank you. I appreciate your response.

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Community Expert ,
Nov 24, 2024 Nov 24, 2024

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you're welcome. keep us updated.

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New Here ,
Nov 27, 2024 Nov 27, 2024

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Excellent. Thank you so much!! I very much appreciate you guys responding questions and doubts in this forum.
I spoke to a customer service representative and she was very helpful and took the time to explain to me the conditions.

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Community Expert ,
Nov 27, 2024 Nov 27, 2024

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that's good to hear, and thank you for the update!

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Adobe Employee ,
Nov 28, 2024 Nov 28, 2024

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LATEST

Hey,

We're glad the issue is now resolved. Feel free to update the thread if you have any other questions.

 

Have a nice day!

 

Warmly

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