CUSTOMER COMPLAINT

Forum|Forum|3 years ago
September 5, 2022
3 replies
355 views

Adobe have taken £7456.92 from us and have failed for over two months to refund us. I have spoken to a dozoens of agents who all make false promises. They close your case down without addressing it. If they haven't returned our money by the nd of the week, I'll report it to the police as theft, they've had every chance to return it but have failed! They're agents are liars and don't do as they promise. This is the worst support I have ever experinced. Who is in charge, how dare they treat customers like this! Give us our money back and address my complaints that I have raised.

Creative Cloud

This topic has been closed for replies.

Nancy OShea

Community Expert

Nobody here can help you with account/billing matters as we don't work for Adobe. We are product users like you.

Log-in to your online account below and update your case with relevant information.

https://account.adobe.com/support

Or call customer service during business hours, Monday-Friday. Ask to speak with a supervisor.

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https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
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Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

As already stated, nobody here can help... call or write Adobe

Adobe, 345 Park Avenue, San Jose, CA 95110-2704 USA Tel: 408-536-6000 Fax: 408-537-6000

thatsmauri

Community Expert

This is mainly a public user-to-user forum. We can't help you with refund issues. Adobe Staff may be present here from time to time, but the best (and fastest) way to get help is via Customer Care. If Customer Care fails to help you, maybe try calling instead:

» https://www.adobe.com/about-adobe/contact.html

N

narendraj58032490Author

Participant

I have been in touch with customer care and they don't care and lie. I have too many examples of how poor Customer care is at Adobe is. 1) Stop asking people to reply to : customercare-chatsupport@adobe.com as this is unmonitored and you won't get the email. 2) When you promise to issue a refund in 7 days make sure you do it. 3) Don't allow cusotmer to upload documents via the web portal (manage cases) if you can't see then and don't have access to this. This is basic customer care and you need to fix these issues at Adobe.

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