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Participant
March 7, 2024
Answered

Deleting Credit Card Details

  • March 7, 2024
  • 4 replies
  • 6810 views

Is there still no way to completely remove my credit card details form the adobe database??

 

The only option I had was to edit it, or to add a new one - No option to remove it entirely.

 

 

Correct answer kglad

how do cancel my account! this is the only option left to me since i cant remove my remaining credit card


@43350668 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

4 replies

Participant
March 23, 2026

LIVE AGENT PLEASE

 

John T Smith
Community Expert
Community Expert
March 23, 2026

To contact support see the CORRECT ANSWER at this link
https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913
 

Why did you not use your own credit card?

Participant
March 23, 2026

I CAN NOT REMOVE ONE CARD I PUT FOR PAYMENT … AND THAT CARD IS NOT MINE - THIS IS CARD OF MY FRIEND AND PLEASE - I DO NOT WANT TO LOSE FRIENDSHIP BECAUSE YOU ALREADY MAKE ANOTHER PAYMENT FROM THAT CARD - I KINDLY ASK YOU TO REMOVE THAT CARD : Visa ending in 5762

kglad
Community Expert
Community Expert
March 24, 2026

you cannot remove payment methods while you owe money or have an active subscription.  you can fix/change your payment method https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

 

and you can delete your account entirely (including payment infro) if you have no subscription and owe no money, https://helpx.adobe.com/manage-account/using/delete-adobe-account.html 

Participant
January 30, 2025

Using live agent chat, they quickly removed our extra credit cards.  The agent was very helpful and prompt.

kglad
Community Expert
Community Expert
January 30, 2025

@Ladybug Loves 

 

excellent.  thanks for that.

kglad
Community Expert
Community Expert
March 7, 2024

there has to be a payment method as long as you have an account.

Participant
March 9, 2024

I have ended my subscription, yet when I go to renew it, I can see that adobe has saved my credit card details and I cannot remove them. How is this ok?! 

kglad
Community Expert
Community Expert
March 9, 2024

are you trying to renew your subscription or delete your account?