Direct email to Customer Service

[Viktória5C68]

Can anyone give me a direct email to the Customer Service? I have been dealing with an issue (cancelling trial and Adobe is charging the annual fee) and neither the instructions, not the virtual assistant solve the problem. No way I can complain or get help.

[LinSims · Accepted solution]

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI, and since you can't seem to get help through the Chat bot ...

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

[Test Screen Name]

Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @Deleted User, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

[Ayush32089676z6e8]

Hi Team,

im trying to connect with the adobe agent name Shantonu who left the chat in between and didn't respond to my query, he informed I'll get 3 month subscription on the same plan I paid if that can be possible pleas extend for 3 month and cancel my plan so I shouldn't be charged in future.

[kglad]

@Ayush32089676z6e8 

check for an open ticket, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html