Double payment charge

[Ekodeu_Emos0699]

Hello adobe,

I need some help with a refund issue. I made a payment for Adobe Premium using my iPhone through Apple Pay and was charged $17.99. After purchasing, I realized the plan doesn’t include the desktop app, so I upgraded and was charged $34 for the monthly plan.

During the upgrade, it said that the $17.99 would be refunded, but I haven’t received the refund yet.

Has anyone experienced this, or can Adobe support help me get the refund processed?

[kglad]

if you purchased from the app store, contact them.

if you purchased from adobe.com directly, check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

[Jeffrey_A_Wright]

Ekodeu, thank you for using our services. I apologize for the confusion you experienced with our various offerings. I am showing that the plan you subscribed to is managed through the Apple iTunes Store. Please check with them for any refunds from the upgrade process. For more information, see https://adobe.ly/3WX4pXw. ^JW

[Ekodeu_Emos0699]

I was refunded fully thank you

[kglad]

good to hear!

[Kanikas]

Hi Ekodeu_Emos0699, 

Please see the link for details around cancellation and refund: https://adobe.ly/47VmZ7q;

Hope this helps. 

Thanks 
^KS