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operator
Hi Milton, I'm the Adobe Virtual Assistant. How can I help you?
I want to make sure I understand clearly. How would you like to connect with an agent?
Request a phone call
Continue in chat
Continue in chat
Please tell me what you need help with so that I can connect you with an agent who can best assist you.
subscription
I want to make sure I understand clearly. Which of these categories best describes your issue?
Cancel a plan
Change my plan
Understand cancel policies, fees and refund eligibility
Check my billing history and plan details
Something else
Something else
I'm still learning. Could you describe the issue differently or tell me your goal?
operator
To connect you with an agent who can best help you, please tell me which category most closely describes your issue.
Download / Install help
Account / Manage my plan
Cancel a plan
Billing / Payment
Try or buy products
Cancel a plan
Ok. Connecting you to an agent who can help.
We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.
You are now connected to Meraj, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
Meraj
Hello, I'd be happy to help you today, let me first pull up your account information and access your details.
Hello Meraj, sure.
Meraj
I understand your issue that you would like to cancel your plan. I will surely look into this and help you.
yes please,
i don't want to keep paying for something that I don't use
Meraj
Alright, as I can check you have an Active subscription of Illustrator and you are paying USD 24.51 under your account.
yes i paid that last month, and i dont want to keep my subscription anymore
and also i dont want to be charge any more as well, im cancelling completely
Meraj
Alright, please allow me 2 - 3 minutes while I check what best I can do for you.
thank you so much
Meraj
Thanks for staying connected, we appreciate your patience.
If you would like to continue, I can offer a free credit of 90 days on the subscription allowing you time to explore our products. It will be completely free wherein you will not need to pay anything for the next 3 months and it will be absolutely free for you. How does that sound to you?
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that sounds amazing, but im not interested for now, i just dont want to keep paying for the software that i dont use.
Meraj
Alright.
If you still wish to continue, I can offer you a discounted price of USD 15.99 month exclusive of taxes for the next year and a free credit of 90 days along with it on your subscription.
You'll only be required to make the first-month payment today and then for the next 3 months (August, September & October) you will not be asked to make any payments. We will also provide 24/7 technical support if in case you are stuck at a particular place and need help. With this offer, your next billing date after today will be in the month of November 2024. You will also receive a pro-rated refund for the remaining days (if any) of your current plan. How does that sound to you?
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thank you so much for your offer, but i will pass for now.
Meraj
Alright! As I can check, this plan is under an annual commitment and we are terminating it earlier than the tenure is complete which is why the system catches a cancellation fee. if we cancel right now.
May I know how would you like me to proceed?
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I just want you to cancel my subscription and remove me from the monthly payment list
this is exactly why im contacting customer service
because i didnt get any notification or agreement about any fee after cancelation
Meraj
I understand Milton, I would suggest you to take the offer of 3 months to save you from cancellation fee.
I completely disagree, with respect to this fee, do you understand that i dont want to pay for a service that i dont use?
Meraj
I understand that Milton that you don't want to pay for anything that you don't even use that is the reason I am helping you with 3 months so that I can save you from the fee.
in that case, may i have proof of me agreeing to this early cancellation fees?
i just dont want to be part of the company list
Meraj
Product-icon Illustrator Adobe Store COM
Annual Commitment / Monthly Billing Item Price USD 22.99 Item Price (incl. Tax)
Next Billing Amount USD 22.99 Next Billing Amount (incl. Tax) USD 24.51.
Read Entire Message
Milton, its an annual commitment with Monthly billing
There won't be any further charges for upcoming 3 months. Please be rest assured.
I want a letter from the company saying that i signed up for this early cancellation fee.
Meraj
Alright, as a goodwill gesture I am going ahead and helping you with the cancellation and on top of that I will be waiving off the fee for you.
thank you for your goodwill gesture.
Meraj
As per your decision, I have successfully canceled your plan and waived off the fee for you Apart from this is there anything else I can do for you?
thats it, thank you
Meraj
Thank you, for allowing us the time to share the exclusive offers available on your account. As per your decision, we have canceled the Illustrator. Thank you for being our customer and allowing us the opportunity to serve you. We hope you would consider us as your creative partner in any future ventures.
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