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Correct answer John T Smith

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

4 replies

John T Smith
Community Expert
Community Expert
June 5, 2022

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Participating Frequently
June 5, 2022

El servicio de cancelación de cuentas de Adobe es MUY DEFICIENTE.

John T Smith
Community Expert
Community Expert
June 5, 2022

I will repeat - nobody here can help with an account or payment problem

 

Use the links I provided to contact Adobe

Participating Frequently
June 5, 2022

Yo cancelé la cuenta, recibí la confirmación y... no me la cancelaron. Me quieren cobrar por una cuenta cancelada. Adobe maltrata a sus clientes.

kglad
Community Expert
Community Expert
June 5, 2022

please don't cross-post.  

 

the correct answer here is the same as the correct answer on your thread, Solved: Devolución de cobros indebidos de Adobe Creative C... - Adobe Support Community - 12985779

Participant
October 1, 2020

SEÑORES ADOBE, NUCA USE EL PRODUCTO SE DEMORO EN DESCARGAR, NO LO HE USADO, PERO ME ESTAN COBRANDO EL IVA Y HA SIDO IMPOSIBLE ELIMINAR LA CUENTA Y LA TARJETA QUE ME HICIERON COLOCAR DE PAGO

May 26, 2022

Me pasa lo mismo Adobe pone toda clase de problemas para cerrar una cuenta.  Debría ser algo fácil.  No quiero calificar esto pero es contrario a las leyes del consumidor. 

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
May 11, 2020

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

milagrosc85568728
Participant
May 11, 2020

I don't want to delete my account.

John T Smith
Community Expert
Community Expert
May 11, 2020

Use the chat link I provided to discuss your account problem with Adobe