Eliminazione account

[Veronica 277376486]

Buongiorno, al settimo giorno di prova gratuita ho eliminato il mio account di prova ad Adobe Pro e mi sono stati comunque detratti 24,39 euro. Come è possibile ricevere un rimborso? Posso parlare con qualcuno? Grazie.

[Ged_Traynor]

Moved to the Account, Payment, & Plan forum from Using the Community

[kglad · Accepted solution]

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...