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Emails about renewing credit card?

Explorer ,
Dec 03, 2024 Dec 03, 2024

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I got this email this morning, but my CC expires in June 2025. What does this mean or is this a scam? It comes from message@adobe.com so I assume it legitimate.

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Account management , Billing

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Adobe Employee ,
Dec 03, 2024 Dec 03, 2024

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Thanks for your question, Littlelady. The email asks that you update the method of payment as the current one will soon expire. Please see https://adobe.ly/41ih3nh for information on how to update your billing information.

 

In general, you are right to be cautious, Littlelady, and avoid clicking on any links within emails. I always go directly to the service provider's website to make any account or payment-related updates. ^JW

 

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Explorer ,
Dec 03, 2024 Dec 03, 2024

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But I have 6 months until its even needed, seems premature doesnt it?

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Adobe Employee ,
Dec 03, 2024 Dec 03, 2024

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Only prepaid plans are billed at the end of the period. You have an annual plan that you pay for monthly, Littlelady.

 

I don't know when your current payment method will expire, Littlelady. Please be aware that you are posting in a public discussion forum accessible to anyone with Internet access.

 

In general, we require a current method of payment when accessing Adobe subscriptions and memberships. This helps prevent the situations described in https://adobe.ly/4fWbVK2. ^JW

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