Error downloading invoice

[iliyar79130784]

I get an error when I try to download, view or email the invoice for my subscription plan. How do I solve the problem?

[iliyar79130784]

[kglad]

use a different browser.

[iliyar79130784]

I tried but the same problem appears

[kglad · Accepted solution]

use a mobile's browser.

if that fails, contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[iliyar79130784 · Accepted solution]

It worked with the phone, thanks for the help!

[kglad]

you're welcome.

[Shivangi_Gupta]

Thanks for confirming and keeping the thread updated.

Give us a shout if you get any other issues.

Cheers,

Shivangi