• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Expired code for student license

New Here ,
Nov 14, 2024 Nov 14, 2024

Copy link to clipboard

Copied

Hello, 

 

so im trying to get the student license, but i keep recieving expired codes that i cant redeem.

why does this occur?

 

thank you.

 

 

Screenshot 2024-11-14 200531.png

Views

140

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Nov 15, 2024 Nov 15, 2024

If that is the case, Ella, then please ask them for a refund and make your purchase from Adobe directly. Please see https://adobe.ly/3YIDM9a for information on how you can purchase an individual plan with an educational discount. ^JW

Votes

Translate

Translate
Community Expert ,
Nov 15, 2024 Nov 15, 2024

Copy link to clipboard

Copied

how are you requesting the code?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 15, 2024 Nov 15, 2024

Copy link to clipboard

Copied

Ella, sorry you cannot redeem your code for your Adobe membership. To follow up on Kglad's question, have you contacted the redemption code provider to report that it is invalid? Please see https://adobe.ly/4ewRzFL for more information on utilizing redemption codes for Adobe software and services. ^JW

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 15, 2024 Nov 15, 2024

Copy link to clipboard

Copied

i have contacted the provider, and they keep referring me to adobes's costumer service. saddly i cant use the customer service from adobe because they tell me that because i dont have any products on my account, i cant get in touch with a person. the link you provided gave me hope that it would finally redeem, but as usual i got the ''code is invalid'' message. 

to answer kglad's question, i requested the code via this link: https://substance3d.adobe.com/education/. i followed all steps, and i got in contact with identit-e, to confirm im a student. once that was confirmed i got the redeemcode. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 15, 2024 Nov 15, 2024

Copy link to clipboard

Copied

Thanks for the update, Ella. If you have any additonal problems please contact the provider again. You can find additional information under the section FAQ section of https://adobe.ly/3URKvfM.

 

The redemption code provider can work directly with Adobe regarding any invalid codes that were provided to them. ^JW

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 15, 2024 Nov 15, 2024

Copy link to clipboard

Copied

the provider again stated that I need to contact adobe for this 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 15, 2024 Nov 15, 2024

Copy link to clipboard

Copied

LATEST

If that is the case, Ella, then please ask them for a refund and make your purchase from Adobe directly. Please see https://adobe.ly/3YIDM9a for information on how you can purchase an individual plan with an educational discount. ^JW

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 15, 2024 Nov 15, 2024

Copy link to clipboard

Copied

@Jeffrey_A_Wright  may have better advice so follow that.

 

otherwise, try a different browser.  a mobile's browser is a good choice if you've been using a desktop browser.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines