Extortionate cancellation policy

[davidg2020]

Adobe are currently offering 2 months free subscription to assist people during the COVID-19 pandemic.

Basically you "threaten" to cancel your account and, part way through the process it offers the two months free subscription. Personally I think this is probably a permanent offer, designed to dissuade customers from cancelling, and nothing to do with COVID-19 (which would be sad if Adobe were indeed "passing it off" as a humanitarian gesture in this time of crisis for so many people).

Anyway, I did this and it worked for me as well but I was mortified to see that if I did actually go ahead and cancel I would be charged around $450 "early cancellation fee"! WTF I've been paying between $85 and $115 since Nov 2015 (I'm in Australia where prices are higher due to exchange rate, plus I subscribe to AdobeStock). I would have thought after all this time I could cancel any time I want with no penalty. What a rort!

[Jeffrey_A_Wright]

Davidg2020, I am sorry but there is a cancellation fee in effect for any annual membership.  You can find more information about the cancellation process at http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.

[lesley_3527]

An incredible rip off. I will never  use Adobe products again and am cancelling everything and having my credit card company refuse to pay. WTF. .You are horrible customer service

[lesley_3527]

So since you post that, it is suppossed to make it right. I think this should be against the law. When their is a lawsuit I will join. I have never ever heard of such horrible customer service. When you cancel you are charged. Holy Toledo

[John T Smith]

For anyone else reading this
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Please read everything so you know what you are doing BEFORE you buy a subscription or start a trial... the link below has the information you need
.
You are allowed ONE trial per account... if you have already had a trial, and you sign up for another trial, you will be charged immediately
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If you buy a HIGHER COST Monthly subscription you may cancel at any time without a fee... when you buy an Annual subscription with Monthly payments, and you do not cancel in NO MORE than 14 days from the start of your subscription, you pay 1/2 of the remaining time if you cancel early... you also need to keep track of your annual renewal date, so you may cancel after your 12th payment, before your subscription renews and you start a new one year subscription... RENEWAL IS AUTOMATIC UNTIL YOU CANCEL
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https://community.adobe.com/t5/account-payment-plan-discussions/cancellation-charges-surely-this-isn...

[lesley_3527]

So that makes it ok. It is a rip off no matter how it is delivered.

[cid:e52e7bb1-a3ab-456b-a4d0-36e1b984daf8]

[kglad]

it makes it hard to fathom how you could miss the not-fine print about the annual subscription paid monthly.

[kglad]

@lesley_3527 

all free trials (afaik), where the vendor has your credit card, require close attention to avoid charges.

[CynthiaZ]

Davidg2020, This link does not tell you anything amount the amount of the early cancellation penalty.  What is it based on?  Does it change if I do not cancel now .......What will the penalty be next month?  Chat is not available to answer any questions in this regards.  Thank you

[Jeffrey_A_Wright]

CynthiaZ, the answers to your questions depends on several different factors.   Please work directly with our chat support team at https://helpx.adobe.com/contact.html so that the answers to your specific questions can be provided.  Wait time may be longer than usual due to the current pandemic.