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Facture, change country and

New Here ,
Nov 09, 2022 Nov 09, 2022

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Hello

I have moved to Canada. I would like to change my bank card for the payment of my subscription, but I am still stuck in France.

I have tried the solutions proposed in the help materials. I have tried to contact the support. No success.

How can I get my subscription changed to another country or which service can I contact effectively (i.e. without being redirected to non-human content which has not helped me in any way as I have already consulted them all) to make this change?

Thank you very much.

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correct answers 1 Correct answer

Community Expert , Nov 09, 2022 Nov 09, 2022


The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html

...

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Community Expert ,
Nov 09, 2022 Nov 09, 2022

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Moved to the Account, Payment, & Plan forum from Photoshop ecosystem

 

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Community Expert ,
Nov 09, 2022 Nov 09, 2022

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The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

change adobe.com website language - https://forums.adobe.com/thread/1999693

 

 

if you have trouble changing what you want, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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