Participant

해결됨

Foto-ABO von monatlicher Zahlung auf jährliche Zahlung gewechselt keine Rückerstattung

Forum|Forum|1 year ago
December 31, 2024
4 답변들
797 조회

Hallo, ich habe mein Foto-Cloud 20GB Abo von monatlich auf jährliche Zahlweise umgestellt. Dazu wurde automatisch das alte ABO gekündigt und ein neues angelegt. Auf dem alten ABO hatte ich aber durch Gutscheinkauf noch ein Guthaben bis 26.11.2025. Trotzdem wurde der Betrag für das komplette neue Jahr abgebucht und eine Rückerstattung vom alten ABO ist bisher nicht erfolgt. Kann das so richtig sein?

App installs and updates

최고의 답변: kglad

contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

H

Harry_Spix3307

Participant

Hi. Darf ich fragen wie die Umstellung funktioniert? Ich würde auch gerne umstellen und finde in meienm Account nichts dazu. Danke vorab. VG

kglad

Community Expert

@Harry_Spix3307

if you're having trouble changing plans, contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

M

Martin3493870815i0

Participant

Hallo, wie hast du das Abo überhaupt umgestellt auf jährliche Zahlung? Ich such und such und finde nix. Lg Maritn

kglad

Community Expert

@Martin3493870815i0

annual payment is always available. if you have trouble contact adobe support.

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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kglad

답변

Community Expert

contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

manfredd66831854작성자

Participant

Thank you

kglad

Community Expert

you're welcome. keep us updated.

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