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Fraudulent activity detected on my Adobe Account

Community Beginner ,
Apr 13, 2024 Apr 13, 2024

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I have subscribed annual plan over a month ago, now I have email says ''fraudulent activity detected'' and adobe cancelled my plan.

 

No I haven't shared my account with anyone, doesn't use anywhere other than this PC and I even had to create new account because the email linked my old account was hacked.

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Explorer ,
Apr 13, 2024 Apr 13, 2024

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Same issue with me, no explanation or anything. I've contacted support and they told me someone will contact me 4-7 business days.

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Community Expert ,
Apr 13, 2024 Apr 13, 2024

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@Murat3670991497di @Berke. 

 

let us know what you hear from adobe.

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Community Beginner ,
Apr 13, 2024 Apr 13, 2024

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Contacted with an agent and they said they will be investigate and reply me back in 48-72 business hours.

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Community Expert ,
Apr 14, 2024 Apr 14, 2024

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@Murat3670991497di 

 

thank you. let us know what they say.

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New Here ,
Apr 15, 2024 Apr 15, 2024

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Hi, I am also having the exact same problem. May I ask how you were able to contact an agent? When I try, ChatBot says I need an active plan to be able to contact an agent. Funnily, this is what I am trying to solve. So, how did this work for you?

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Community Beginner ,
Apr 15, 2024 Apr 15, 2024

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same problem

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Community Expert ,
Apr 15, 2024 Apr 15, 2024

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@KarelBBB 

 

same answer.

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Community Expert ,
Apr 13, 2024 Apr 13, 2024

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@Murat3670991497di 

 

like @Berke., contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Beginner ,
Apr 15, 2024 Apr 15, 2024

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I have the same 😞 

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New Here ,
Apr 15, 2024 Apr 15, 2024

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Yeah it seems like samething has happened to many people on same date. Also me and my sister's memberships have cancelled, she also has a topic for that. We also contacted with agents and got the same will be contacted after further investigation in 5-7 days. Even at first my sister's agent didn't want to send it to investigation and just wanted to get rid of her. After she insisted, clearly he got angry and upset and couldn't refuse the request and sent it to investigation and directly logged of. 

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Community Expert ,
Apr 15, 2024 Apr 15, 2024

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@Serhad35857010n6v9 @default7rlej2or1x42 @Ramazan Doğan361776397y86 

 

same answer.  contact support and start a trial subscription (with a different email/adobe id) if you can't wait a few days to hear back from adobe support.  but be certain to cancel that subscription before you are charged.

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Explorer ,
Apr 18, 2024 Apr 18, 2024

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same here, People who has renewed/purchased their license before the price increase in March, have been marked as fraudulent i guess.

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Community Beginner ,
Apr 19, 2024 Apr 19, 2024

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I don't speak English fully, that's why communication on the phone is a problem for me. every day there are many of the same problems and nobody solves it and we are on the official ADOBE forum. I don't know what to do more to make someone notice that many people have a problem here. Someone needs to start actively addressing this.

Could an adobe staff member help us here?

 

I think there are a lot of people with the same problem! 😞

 

ADOBE I NEED HELP

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Community Expert ,
Apr 19, 2024 Apr 19, 2024

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it seems most of you purchased a coupon or redemption code from an unauthorized vendor. if that's what occured to you, contact the vendor and ask for a refund. if denied, contact your credit card issuer and dispute the charges.

 

in the meantime, you can start another subscription with a new adobe id/email address.

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