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Fraudulent activity detected on your Adobe Account (Heads up - all please read)

Community Beginner ,
Jun 27, 2023 Jun 27, 2023

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I was sent an email that my Adobe creative cloud subscription had been cancelled due to fraudulent activity. I had a valid subscription, that was purchased directly from Adobe, that was valid through March of 2024. I purchased 3 keys from stacksocial.com to extend my subscription by 3 months which extended my subscription through June of 2024

I activated the keys thorough Adobe with no issues. I have purchased keys from stack social.com in the past with no issues. These keys were apparently fraudulent. As a result of this Adobe, with no warning, cancelled my subscription. Even though I had a legitimate and valid subscription that I purchased directly from Adobe as I have been doing for years.

I completely understand if the three keys that I purchased were fraudulent, the issue needs to be addressed and the extended 3 months removed from my existing subscription. But to cancel my legitimate subscription is theft.

I have contacted Adobe "support" several times and they will not budge. They said stack social is not an authorized reseller so they cannot help me. They did however as a offer me a discounted subscription as a "Goodwill gesture".

I am posting this as a heads up to all. If you purchase any keys make sure they are from an Adobe authorized reseller otherwise Adobe will rob you of your pre-existing subscription.

This is outstanding customer service to a former customer who had been purchasing legitimate licenses/subscriptions from Adobe for years.

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correct answers 1 Correct answer

Community Expert , Jun 28, 2023 Jun 28, 2023

To put this in proper perspective, you had an active subscription that hadn't expired yet.  Why did you add more keys to it if you didn't need them?  Knowingly or not, you permanently corrupted your subscription with illegal keys. That's a violation of Adobe's terms of service.  Violating your terms of service is the reason your account was terminated. 

 

Adobe Terms of Service

https://www.adobe.com/legal/terms.html#conduct

 

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Community Expert ,
Jun 27, 2023 Jun 27, 2023

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@Kantus 

 

good point.  everyone can check resellers against this list, http://adobedealreg.force.com/PartnerSearch?lang=en

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Community Expert ,
Jun 28, 2023 Jun 28, 2023

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To put this in proper perspective, you had an active subscription that hadn't expired yet.  Why did you add more keys to it if you didn't need them?  Knowingly or not, you permanently corrupted your subscription with illegal keys. That's a violation of Adobe's terms of service.  Violating your terms of service is the reason your account was terminated. 

 

Adobe Terms of Service

https://www.adobe.com/legal/terms.html#conduct

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jun 28, 2023 Jun 28, 2023

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Why did I add more keys? You have never stacked codes from subscriptions to extend them? I have been doing this for years and never had an issue till now.  I understand completely that they have an issue with the keys in question and I provided them with proof that I purchased these through a 3rd party. It is not like I ran a keygen program and tried to bypass paying Adobe for their services. If they can't restore my subscription, as customer service told me, then they need to prorate a refund for the time remaining on my subscription.

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Adobe Employee ,
Jun 28, 2023 Jun 28, 2023

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Hello there,

We're extremely sorry for the experience you've had. This was extremely unfortunate that this happened with you. Adobe tries to keep a track of the fraudulent activities or piracy. 

We appreciate you sharing your story here. We hope the subscription you have now is working fine.

Give us a shout if you get any issues.

 

Regards,

Shivangi

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Community Beginner ,
Jun 28, 2023 Jun 28, 2023

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My subscription is not working fine. My subscription was valid through Dec 27th 2023 before being cancelled with not warning.

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Community Expert ,
Jun 28, 2023 Jun 28, 2023

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As customer support told you, you will need to get a new subscription. The old one is toast.

https://www.adobe.com/creativecloud/plans.html

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jun 28, 2023 Jun 28, 2023

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Yeah, I will get a new subscription when they prorate a refund for what was left on my PREPAID subscription.

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Explorer ,
Oct 05, 2023 Oct 05, 2023

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I've been fighting with Adobe for more than 3 weeks to get back my subscription that was valid until Oct 2024, they don't even care, they say I should pay...I sued them at BBB, I Hope I'll get a positive answer from them since I paid some money for those keys and now my account it's not usable... 

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Community Expert ,
Oct 05, 2023 Oct 05, 2023

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@robi10101298 

 

did they say what fraudulent activity was detected?  eg, your credit card?

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Explorer ,
Oct 05, 2023 Oct 05, 2023

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no, just fraudulent keys redeemed and that's it. what they;re trying to do it's to get more money from me and this is not ok...They keys were valid for 3 months and after this time it stopped working... 

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Community Expert ,
Oct 05, 2023 Oct 05, 2023

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ok, i see from your post on another thread you were using an obviously fraudulent website to obtain codes.  just because it worked for a while until adobe found you were using a fraudulent site doesn't make your case more sympathetic.

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Community Expert ,
Oct 05, 2023 Oct 05, 2023

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quote

no, just fraudulent keys redeemed and that's it.


By @robi10101298

That's illegal, and as you were aware that the codes were fraudulent, you even committed also fraud.

 

(My view of the law is that of a layman, I'm not a lawyer.)

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Oct 05, 2023 Oct 05, 2023

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quote

Yeah, I will get a new subscription when they prorate a refund for what was left on my PREPAID subscription.


By @Kantus

Adobe is not in obligation to honour fraudulent sales by third parties. You will need to take recurse against the seller.

ABAMBO | Hard- and Software Engineer | Photographer

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