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Please, please continue to cancel the free service when it says so (twice, six times), but the service doesn't work and it doesn't complete the table management process. No, you can still contact support. I tried the assistant, but it says the operators are unavailable. Is this the captain? How can you fix it?
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Thanks for posting about your recent subscription commitment to this public discussion forum, Alessandro. I am sorry you did not find more value in our services. Please see https://adobe.ly/4pj3P34 for information on how to self-cancel your active subscription. You can find more information on the cancellation process at https://adobe.ly/4pc9EiO. ^JW
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Hi, I've been trying to cancel my plan several times at https://account.adobe.com/plans, but it keeps getting stuck and says "data cannot be uploaded." I managed to cancel one plan, but the other one still gets stuck. I'd like to request assistance, but it's impossible. I've asked several times via IA, but there's no email address. I want to cancel the trial immediately because I don't want to pay.
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Thanks for the update, Alessandro. Please use a different device and click on https://adobe.ly/48fdKAF to speak with a member of our team who can help you further. ^JW
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There's no email address to write to. The AI ​​agents aren't responding because they're "currently unavailable," and the same goes for the phone agents. I left my number, but they're "unavailable." How can I cancel all my plans? The only way I can contact you is through this forum, but it redirects me to something else.
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You can follow the URL shared by my colleague above and ask for speaking with an Adobe agent.
^Shivangi
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Let me be clear: I tried canceling my 7-day free trial subscription in every way. The website blocked the process, saying "unable to upload data" and that there was an error. So the subscription remains. I tried AI, and it redirected me to the previous site, which was blocked. I tried contacting support, but there's no email support, and the operators are unavailable, neither via chat nor phone. I've been trying ever since I signed up for the free trial plan and immediately decided to cancel the subscription. I left my phone number with AI, but I received only one call from California, where I was put on hold and then the line went dead. The operators on chat and on the phone are always unavailable. I've left my number over and over again, and no one calls me back. The only way I can address this issue is to write to this community, as indicated on your website. Other operators have told me to contact other operators, but they're not available. I received an email from you saying the case is closed and redirecting me back to the previous site. In the meantime, I had to block the subscription on my credit card to avoid the charge. I'm trying to cancel the subscription again from time to time via the website and request support via phone or chat, depending on my schedule. When you're ready to resolve the situation... I can't do more than that, and I don't intend to pay for a free trial subscription I don't want.
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Alessandro, I am sorry that you continue to be blocked from reaching us. I do show that you started a support case, but it was closed because we did not receive a response.
If you have already tried using a different device, then please show this public discussion to someone locally who can help you connect with us at https://adobe.ly/42nmX6g.
Your subscription is still active, so please show this public discussion to someone locally who can help you reach us soon! ^JW
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I tried a little while ago, both with another device and with all the procedures... to no avail. The system is frozen and the operators are unavailable. What does "showing this thread to someone locally" mean? I tried contacting the operators again, but they're unavailable.
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try using a mobile phone's (non-opera) browser with wifi disabled.
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I tried. It says "unable to load data." I'm stuck.
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I see! I would advice you to contact our support team here: https://adobe.ly/4n5mz4C
They'll help you out.
^Shivangi
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1 - Opera is not compatible with Adobe, so be sure your use a different, updated browser
2 - This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163...
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