Got Charged Automatically. Trying to Get an Refund

[Chandira_Pathirana1410]

Hello,

I signed up for an Adobe free trial but did not continue using it after the trial ended. I never used the paid plan. At the time, my card had no funds, so the payment did not go through. However, today my savings account was charged automatically for the full annual plan.

Since I only used the free trial and never used the paid subscription, I believe this charge was unintended. I kindly request help to process a full refund for this payment.

[kglad · Accepted solution]

whether you use, or not isn't relevant.  you need to cancel your plan to stop it (like renting an apartment).

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[Chandira_Pathirana1410]

i cant pay that amount to cancel my subcription since i never used the subcription. i need my money back.

[kglad]

if you don't cancel you'll continue to be billed.

[Chandira_Pathirana1410 · Accepted solution]

spoke with an reprasantive my problem is sloved thank you.

[kglad]

excellent, and thanks for the update.