Got charged Full price (£50) for a student plan which I have proven multiple times.

[Copeland5CE4]

I got charged full price (£50) for a student plan that I have proven multiple times. I have been using Adobe for almost 4 years without issue. Products are great but would really appreciate a refund of the £50 and a correct charge for the student plan. Thank you

[Jeffrey_A_Wright · Accepted solution]

Copeland, if you have questions about your bill, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our support team can review your account.

[Copeland5CE4]

Hi there,

That link takes me to the hep center but I can't seem to see a clear link to the chat session option?

[Jeffrey_A_Wright]

You will need to use a different device then Copeland; the current web browser or security settings are blocking you from reaching us.

[Copeland5CE4]

I've tried multiple browsers now on a MacBook but no result. I click the "Contact us" link but it just redirects me to the same screen as always. I've attached images.

[Jeffrey_A_Wright]

I am sorry, Copeland; I know this is frustrating. Use a mobile device or a friend's computer to contact us, as the security setting is blocking you regardless of the browser you are using.

The window will automatically open when you click on https://helpx.adobe.com/contact.html?rghtup=autoOpen but it will require the use of cookies and allowing pop-up windows.  If you cannot maintain a stable chat connection, then you can click in the top left-hand corner of the chat window to be given the correct phone number for your country.

[Abambo]

As Jeff says, some browser or computer settings (nice to protect your privacy, but impairing the use of websites) can give you trouble.

Usually, my phone or my iPad connects fine, especially if I use my phone's cell network (or the guest Wi-Fi with my company's network) to access locked-out features on my PC.

[kglad]

and you can use phone and twitter to contact adobe.

phone: https://helpx.adobe.com/contact/phone.html

 twitter: tweet @AdobeCare

[Test Screen Name]

Remember, though, that you do have to prove your student status every 12 months. This is normal at renewal time.