HACKED

[gutowecoski]

My Adobe account, Google, personal emails and social media have been hacked.
From what I could find out there is a network infrastructure installed on my own machine with filters, firewall and everything else.
First point: The person who did this had physical access to the equipment. He was the one who took care of the maintenance of my equipment. He became, in a way, an enemy because of a lawsuit that didn't even concern him.
There are several strange things installed like plugins, batches, external settings, deprecated software, like a Photoshop 6 that I found by chance, as well as a media server, device emulator mirroring my phone, and even a support history on the Adobe website, and I didn't open any of the cases.
I need help, what should I do? How to go about proving this, and you see, I'm pretty sure what I'm saying, but I have no idea what I have to do to make the cybercrime police understand the gravity of the case and open an investigation. Help me please...
Tks

[Nancy OShea]

To remove old Adobe apps, use the Cleaner Tool below to remove them.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

That said, if you truly believe your computer was hacked or infected with malware, get rid of it.  Or take it to a certified computer technician (Geek Squad) who can run diagnostics & wipe the hard drive clean, ridding it of potential threats (if there are any).

[gutowecoski]

The problem is that the hack is installed in the video card memory. I can spend my whole life changing SSD and I won't be able to clean the machine at all. I do not know what to do. But thanks for the tip.

I found some articles talking about this method of invasion. I'm lost.

[Nancy OShea]

Color me skeptical.  A vBIOS attack is improbable.  More likely, something else is going on...  Please seek assistance from a trained professional.

Good luck!

[John Waller]

The problem is that the hack is installed in the video card memory

Can be done apparently. Windows only so far.

https://www.tomshardware.com/news/code-hides-in-gpu-memory

Seems like a new exploit vector so you must have been exceptionally unlucky. If true, you need professional assistance.

[gutowecoski]

Truth.

Apple service in my city is not good.

All that was left was for them to ask me to leave, they didn't hear the part where I said there was physical access to the equipment and they didn't even look at the computer.

If there was a way for someone who likes challenges like this to examine the machine remotely it would be cool rs

[Abambo]

Free advice: don't do that, if you don't know the person on the other side. You will have a great chance to find dozens of hackers who will take over your computer and charge you a fortune for no service.

[gutowecoski]

I say I know who it is because my SSD was encrypted, and one weekend I needed to finish a freelance job I went to the company to do it, to my surprise my personal files started to appear on the desktop of the company machine. As I said, this person had physical access to my equipment because he was doing maintenance for me, and a lawsuit where his wife is a lawyer for the other party to the lawsuit, this ended up happening.

[Nancy OShea]

Apple would not ask you to leave their store without a reason. 😉

So far you have eluded to hacks, lawsuits and bad feelings between you and other people...  Now you're asking total strangers in a public user-to-user forum to remotely access your computer????  This is dangerous and irrational behavior.  Please don't take this the wrong way.  I'm very concerned for your well-being.  You're not thinking clearly. 

Please, please seek help from your mental health professional before you cause any more harm to yourself or others.  This is very important!

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Beware of fake Adobe reps who may contact you privately offering to take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.

[John T Smith]

You need to contact the police