help me cancel my subscription because the customer support bot sucks

[kayla28819482rxg5]

hi all, i am trying to cancel my free trial and i do have credit card information down and saved.

i hit the cancel plan and it says "social sign in is not support" then i hit continue and it makes me enter a code sent to my email. then it makes me change my password and when i change my password it goes back to the "social sign in is not supported" page and the cycle repeats over and over and over and over and over again and it really sucks. 

why is adobe making it so hard and difficult to cancel the plan? i also tried the customer support bot but its absolutely useless and a waste of time

[kglad · Accepted solution]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Manan Joshi]

Moved to Account, Payment, & Plan forum for better help

-Manan