Help me please , i have a big problem

[roman_2335]

I lost my card and it was used to buy a subscription from adobe, is there any way I can cancel it without paying?please help me , i dont want to pay 50$

[jane-e · Accepted solution]

@roman_2335 

If you purchased a plan with an annual commitment, then losing your card does not break that commitment. The annual plans are discounted from the plans that have a monthly commitment.

We cannot assist with billing on this forum. Contact Adobe Customer Care. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've moved your post from Using the Community to Account, Payment, & Plan.

Jane

[Kanikas · Accepted solution]

Hi Roman,

I see that you have a Photoshop and Stock subscription and both have a billing issue. As shared above kindly get in touch with support (link above) and get this sorted.

Hope this helps!

Thanks

[kglad]

and contact the credit card issuer to report the card loss.