help

[Ömer34545540vbdj]

Hello, I want the payment plan to be cancelled, because I cannot reach my registered email address, I would like this account to be closed, can you help me?

[Ged_Traynor · Accepted solution]

@Ömer34545540vbdj you'll need to contact Adobe customer support about cancelling your subscription
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows popups and cookies or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

[jane-e]

@Ömer34545540vbdj 

Moved from Using the Community (for forum questions) to Account, Payment, & Plan

Jane

[kglad · Accepted solution]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[KanikaS]

Hi there,

All the subscription under the email address that you are using here are cancelled.Let us know if there is anything else we can help you with.

Thanks

Kanika

[jane-e]

@Ömer34545540vbdj wrote:

I cannot reach my registered email address

Ömer, if you are have a different Adobe ID email address, you can PM it to Adobe Employee @KanikaS by clicking on her name. Don't post it in the forums or send it to the volunteers. Send it to Kanika.

Jane