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brendang17364492
brendang17364492
Participant
June 23, 2020
질문

Hi I wish to complain about my membership cancellation. As a freelance designer, the pandemic has be

  • June 23, 2020
  • 1 답변
  • 209 조회

Hi I wish to complain about my membership cancellation.

As a freelance designer, the pandemic has been devastating to my business, with every job postponed or cancelled. This means cashflow has stopped for the last four months, leaving me unable to pay my credit card bill this month. Now things are slightly relaxing, you have cut off my only means of earning… please help! 

    이 주제는 답변이 닫혔습니다.

    1 답변

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 23, 2020

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -or https://helpx.adobe.com/contact/phone.html

      brendang17364492
      brendang17364492작성자
      Participant
      June 23, 2020

      Yes, thanks John but all you get is a computer assistant. Tried for hours, got a bit fed up, wanted to highlight this.. its unaceptable..

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      June 23, 2020

      Brendang17364492, I am very sorry that you were unable to establish a successful chat session at https://helpx.adobe.com/contact.html.  If you wish to cancel your membership, then you can use the process listed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html to self-cancel in most counties.

       

      Please be aware Brendang17364492, that the same error that is preventing you from contacting our chat support team might also block you from interacting with secure forms.

       

      I do show that in your previous case ADB-11475792-B7J1, we encountered difficulties contacting you to confirm that your support case could be closed.  Please bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html which discusses how you can interact with your recent support cases.  If you are not receiving the e-mail notifications then you may need to use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update the support case.

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